Shipping policy

Shipping Policy Spot Free Rinse — spotfreerinse.com.au

Australian Orders

We ship across Australia using Australia Post and selected courier services. Orders are typically dispatched within 1 to 2 business days. Items marked Pre-order on the product page are the exception, and are dispatched from the batch stated on that product page.

  • Standard shipping timeframes apply once dispatched
  • Free shipping may be available on qualifying orders — see current promotions at checkout
  • GST is included in all Australian prices

Pre-orders

Some items are sold as a pre-order while the next container is in transit. Where that applies, the product page says so before you buy, along with the dispatch window we are working to.

  • Payment is taken at the time of the order, which is what reserves your unit from the incoming batch.
  • You can cancel a pre-order at any time before it is dispatched, for a full refund. Email admin@spotfreerinse.com.au and we will action it.
  • Dispatch windows are our best estimate based on the shipping schedule. Sea freight, port congestion and quarantine inspection can move them. If the window moves we will email you rather than let you find out by waiting.
  • If your order contains both in stock items and a pre-order item, the in stock items are sent straight away and the pre-order item follows in its own parcel, at no extra shipping cost to you.
  • International pre-orders are dispatched in the same batch, and normal international transit time applies on top of that. Allow a further 7 to 21 business days after dispatch.

International Orders

We're proud to ship Spot Free Rinse products to customers around the world.

  • All international orders are shipped GST-free
  • Shipping costs and estimated delivery times are calculated at checkout based on your location
  • Delivery timeframes vary by destination — typically 7–21 business days once dispatched
  • Tracking information will be provided once your order has been shipped

Duties, Taxes & Customs Fees

International shipments may be subject to import duties, customs taxes, or other fees levied by the destination country. These charges are outside of our control and are entirely the responsibility of the customer. We recommend checking with your local customs authority before ordering if you are unsure of applicable fees.

Spot Free Rinse is not responsible for delays caused by customs processing.

Refused or Unclaimed Parcels

If a parcel is refused or unclaimed due to unpaid duties or customs fees, return shipping costs will be deducted from any applicable refund.

Lost or Damaged Shipments

If your order arrives damaged or goes missing in transit, please contact us at admin@spotfreerinse.com.au within 7 days of the expected delivery date and we will work with you to resolve the issue.

Contact Us

For any shipping enquiries, please reach out to us at: 📧 admin@spotfreerinse.com.au 🌐 spotfreerinse.com.au