Returns policy
Return deadline
You have 30 days from the date of purchase to request a return. If 30 days have passed, we can’t offer a refund or exchange.
Eligibility
To be eligible for a return:
Accessories / all items other than a DI tank
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Must be unused, in the same condition as received, and in the original packaging.
DI tanks
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May be used, but must be returned undamaged.
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All included components (hoses, fittings, TDS meter if supplied, etc.) must be returned and must not be damaged.
Partial refunds (if applicable)
A partial refund may be issued if:
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Any non-tank item shows signs of use.
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The item is not in original condition, is damaged, or has missing parts not caused by our error.
Non-returnable items
Returns will not be accepted if:
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The return request is made more than 30 days after purchase, or
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The item does not meet the eligibility requirements above.
RETURNS (IF APPLICABLE):
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS (IF APPLICABLE):
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please use the Contact Us the top of the page and send us an email. We will reply within 24 hours of hearing from you.
EXCHANGES (IF APPLICABLE):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email by clicking the contact us at the top of this page.
We make sure to answer all emails within a 24 hour timeframe.
SHIPPING:
To return your product please email us for instructions we will answer your email within 24 hours. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.
